Study start
Useful knowledge before you start
Your study start will be extra good if you are well prepared for what awaits you and you have the practical things in place.
Therefore, we have gathered a number of useful information about everything from IT to student ID and how to stay informed about student life at UCL.
Get ready for study start
This information can be found on your education page under "Study Start". Here you will be able to read more about intro programme, welcome letters, etc.
Student Counselling has prepared a digital study start course HOW TO STUDY for new students.
Complete the course before study start and get off to a good start with your new programme.
You can find your username for UCL's network, itslearning and your new student e-mail at the earliest 14 days before the start of your studies at netid.ucl.dk.
If your username doesn't appear when you sign in, wait a few days and try again.
We have produced a course for you that introduces you to the programs and tools used in teaching at UCL.
The course will prepare you for your studies before your actual studies begin, so we encourage you to complete it before the start of your studies.
You will find the course on itslearning under your education's "Info for alle" room (eg "SYO Info for alle").
At the earliest you can expect to have access to the course 14 days before study start. You can find your username for itslearning at https://netid.ucl.dk.
On UCL, technologies are used to support your learning to make it a good and meaningful learning process.
Therefore, in order to ensure the best possible start to your study programme, we have compiled the guides that will ensure the best possible study start.
Go to IT-information for new students
If you have problems using itslearning, contact your local itslearning administrator or see relevant guides.
Contact IT-service
For IT problems, you can contact our IT department at service.ucl.dk or call them at +45 6318 4444.
IT operating status
Please note that you can sign up for sms service so that you get a text message when there is news on IT operational status.
Service.ucl.dk is your Service Portal and entry to Student Services, Facility Service and IT at UCL. Here you can get help with your computer, find IT guides, create a case and much more.
If you are not a Danish Citizen, you have to meet certain requirements in order to be able to receive SU.
It is free to get a student card, which gives you access to various facilities on campus, also outside of normal opening hours.
You will be helped to create a student card.
The cards will be produced and handed out at the start of the study. As a starting point, you will be photographed in a team where, for example, a tutor ensures that you have time to get individual pictures for student cards.
Once the team has taken pictures, a representative of the team must create a case via service.ucl.dk and state education and team number.
When the team's student card is ready for collection in the Information, an email will be sent to the team's representative.
Students, who have not been photographed in a team, must take a photo and create a case at service.ucl.dk with your normal login, which you also use to access the network and your UCL mail.
You will receive an email, when the student card is ready for collection in the Information.
Photo machines
The vending machines are located in Building A, at each end of the back of the Auditorium towards Hal C. The picture for your student ID must be taken through the vending machines available at UCL, we cannot use any pictures you take at home for your student card.
International students
International students can only take a photo and make a student card when they have a Danish CPR number, which can be updated when creating a case at service.ucl.dk.
Lost student card
If you loose your student card, you must take a new photo and send a case to service.ucl.dk, where you must provide the following:
- Uni login (what's in your student email before @)
- Full names (eg Sofie Marie Jensen)
You will receive an email when the student card is ready for collection in the Information.
If you have further questions about student cards, you can find answers at service.ucl.dk.
You should stay informed about important information from UCL via:
Student e-mail
Every student at UCL will have a student e-mail account.
Your username will be the same as your login, and your e-mail address will look like this: username@edu.ucl.dk. Your password is the same as the one that you use when you login elsewhere.
itslearning
At UCL we use the learning management system itslearning. On itslearning you will find information about your courses, timetables, news and much more.
You can access the platform from every computer and smartphone with internet access.
Introductory video for new students
The video is meant for new students at UCL. It goes through the login procedure and introduces the basic functions in itslearning.
When you log on itslearning, a list will show up on your screen. You can Choose English in the top of the screen, and then you choose 'UCL University College' from the list.
If you have questions to or problems with itslearning, please go to service.ucl.dk
Information screens
UCL has info screens on campus.
On the screens you can find practical information and stay up to date on upcoming events, news from UCL and much more.
You can read more about the individual facilities, opportunities and social activities that are relevant to you on your campus page.
You can stay updated on the many social and professional events, that UCL offers you as a student in our event calendar.
Missed items can be handed in and picked up by contacting the information in Building A.
We keep forgotten items for 3 months, after which it is handed over to the lost goods office in Odense.
UCL assumes no liability for lost cases.