Service Portal

Service.ucl.dk

Service.ucl.dk is your service portal and entrance to Study Service, Facility Service and IT, where you can get answers to study relevant questions, find IT guides and create a case. 

In practise, this means that guides.ucl.dk and servicedesk.ucl.dk have been replaces by service.ucl.dk. All the guides from guides.ucl.dk have been moved to the new Service Portal and therefore you will find the same guides at service.ucl.dk. 

It also means, that it is no longer possible to create a case by sending an email to the adresses 4040@ucl.dk and 4444@ucl.dk, which you normally know. Here you will also have to create a case at service.ucl.dk. 

Your entrance to study counselling will continue unchanged with direct contact with the student counsellors.  

How to log in

You go to the address service.ucl.dk and use your normal login, which you also use to access the network and your UCL mail.

Here you have both the opportunity to find answers and to create a case, if you do not find the answer you are looking for. If you create a case, you will often be met by a template, where you have to answer several questions in order to ensure the quality of the case processing. This reduces the need to write back and forth regarding a case. 

The headline, which you choose, determines which team will receive your question. If e.g. it is a questions about IT, it will be the IT team, which will answer you. This means that you cannot address a specific employee in a specific team directly but only through service.ucl.dk.  

If you have problems logging in, you can contact IT support on 6318 4444. 

Overview of on-going and closed cases

You will in your UCL mail receive a receipt for having received your enquiry and you will be given a case number which follows the correspondence, until the case is completed and closed. When the case is established you can communicate about the case from your UCL-mail and/or Service Portal.

Each case will have its own number and you will always have the opportunity to go back and read the correspondence you have had. It is possible to reopen the case if needed and then the correspondence about the subject will continue until the case closes again.