New service portal

The address is service.ucl.dk

Service.ucl.dk will be your new service portal when you need help finding IT guides, ordering student cards or creating a case with IT, Facility Service and Student services. 

The new service portal is an effort to create one entrance for you to get help.

What does this mean for me? 

In practise, this means that all guides from guides.ucl.dk have been moved to the new service portal and both guides.ucl.dk and servicedesk.ucl.dk will shut down from November 30, 2022. In the coming period both websites will be redirected to service.ucl.dk until they are finally shut down. 

From November 30, 2022, it will no longer be possible to create a case by sending an email to the adresses 4040@ucl.dk and 4444@ucl.dk, which you normally know. 

The questions, which you have previously sent to these email adresses, must be created as a case via service.ucl.dk from November 30, 2022. Should you still end up sending an email to the email adresses, you will receive an auto-reply stating that your case has not been created and receive a link to the new service portal. 

Requests regarding study counselling continues as before via direct contact to the study counsellors. 

How do I log in? 

You go to the address service.ucl.dk or find the service portal via the shortcuts on your education page. 

You have already been created as a user on the service portal and to log in, you must use your normal login, which you also use to access the network and your UCL mail. 

Here you have both the opportunity to find answers and to create a case, if you do not find the answer you are looking for. If you create a case, you will often be met by a template, where you have to answer several questions in order to ensure the quality of the case processing. This reduces the need to write back and forth regarding a case. 

If you have problems logging in, you can contact IT support on 6318 4444.